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missscrapbook
New Member

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

I started to do my taxes on-line on my ipad and then decided to buy a download version on my laptop (not apple).  The purchase was done on my ipad though and I cannot access my e-mail on my laptop to do the download.  How can I get the downloaded version on my laptop that I’ve already paid for?

1 Best answer

Accepted Solutions
TurboTaxSusan
Moderator

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

You can download TurboTax CD/Download 2017 here: https://turbotax.community.intuit.ca/replies/3001486

Please contact our phone support to inquire about a refund. https://turbotax.community.intuit.ca/replies/3152013


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5 Replies
TurboTaxSusan
Moderator

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

You can download TurboTax CD/Download 2017 here: https://turbotax.community.intuit.ca/replies/3001486

Please contact our phone support to inquire about a refund. https://turbotax.community.intuit.ca/replies/3152013


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ericb 74
New Member

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

I purchased 2019 turbotax deluxe at Costco.  How/where do I download the license code?

TurboTaxMary-Ann1
Moderator

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

I have sent you a private message.

crabapple
New Member

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

I downloaded a program and did not use it. Could you cancel the code and refund my purchase. 

code was: GP6W-WE7E-DGKA-AN2X

 

Thank you

Jack Sample

TurboTaxHeba
Moderator

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

Please do not share your license code in public because it can be used by others.

 

For questions for which personal information must be exchanged, you can contact us by phone or private message on our Facebook and Twitter social networks.  We also offer tax expert services as needed. 

 

Thanks in advance for your understanding. 

v