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New Member

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

I started to do my taxes on-line on my ipad and then decided to buy a download version on my laptop (not apple).  The purchase was done on my ipad though and I cannot access my e-mail on my laptop to do the download.  How can I get the downloaded version on my laptop that I’ve already paid for?

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Moderator

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

You can download TurboTax CD/Download 2017 here: https://turbotax.community.intuit.ca/replies/3001486

Please contact our phone support to inquire about a refund. https://turbotax.community.intuit.ca/replies/3152013


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3 Replies
Highlighted
Moderator

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

You can download TurboTax CD/Download 2017 here: https://turbotax.community.intuit.ca/replies/3001486

Please contact our phone support to inquire about a refund. https://turbotax.community.intuit.ca/replies/3152013


View solution in original post

Highlighted
New Member

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

I purchased 2019 turbotax deluxe at Costco.  How/where do I download the license code?

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Moderator

I purchased a download version but I’m doing my taxes online. Since I cannot use the installation key code, can I get a refund and then I’ll purchase the version?

I have sent you a private message.

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