I purchased and downloaded Turbo Tax Home and Business. The download will not install or run on my computer (Windows 10).

I have downloaded my purchased Home and Business and when I click on it to run, I get a message that says, Set up Launcher Unicode with a Yes or No option. When I click on "Yes" the message closes down, but nothing happens.

1614

Level 13

Oct 30, 2019 5:58:57 PM

You may want to try using another browser to download TurboTax. This will most likely resolve the issue. You may also want to attempt to try clearing your browser history and clear your cache.

https://turbotax.community.intuit.ca/replies/2647843

New Member

Mar 17, 2021 12:09:15 PM

It seems my purchased download of Turbo Tax installed into my computer but when I click on the shortcut, Turbo Tax does not open, it just shows Turbo Tax 2020 on the top left hand corner??

New Member

Feb 16, 2022 2:04:53 PM

says unicode does not respond

What do i do

Moderator

Feb 17, 2022 2:49:10 PM

@dhlhlmh

Please contact our phone support team as they will be better able to assist you. You can use the form on this page to get the right phone number to call: TurboTax Contact Us

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I purchased and downloaded Turbo Tax Home and Business. The download will not install or run on my computer (Windows 10).