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New Member
posted Apr 9, 2024 3:49:56 PM

I purchased assist and review and booked appointments. How do I change or cancel these?

When I go to the Assist & Review link in the program it just offers to purchase again

0 5 2621
5 Replies
Moderator
Apr 9, 2024 4:18:28 PM

Are you using TurboTax CD/Download or TurboTax Online?

New Member
Apr 9, 2024 4:26:08 PM

I have the cd on my laptop and purchased this during login

Moderator
Apr 9, 2024 4:52:10 PM

Have you tried clicking the link in the left side menu under "Review"?

New Member
Apr 9, 2024 5:28:37 PM

Yes, it just asked me if I want to purchase it

Moderator
Apr 9, 2024 5:44:29 PM

Please try reinstalling TurboTax using the download from our website.  You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.