I purchased the online edition for 2020 turbo tax but am unable to sign in - even after entering my User Id and password plus verification code

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Re: I purchased the online edition for 2020 turbo tax but am unable to sign in - even after entering my User Id and password plus

was working on it yesterday and got put out before I could send to CRA and print document. Tried again today and unable to to get my document from yesterday.