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kamkchan
New Member

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

 
7 Replies

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

In order that we can assist you further, please message us on social media or contact us by phone.

 

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To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

kamkchan
New Member

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

After the phone support, the issue has been resolved.

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

Glad to hear all is well and you are on your way to completing your return(s).

Thank you for using TurboTax.

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

Same problem purchased at Costco on January 4, 2021, Pre-Payment code for 8 returns will not activate.

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

Please contact our phone support as they will be better able to assist you. You can use the form on this page to get the right phone number to call: “TurboTax Contact Us

teich2019
New Member

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

I purchased turboptax from Costco store and the code in the box does not work, how can I continue please.

I purchased the turbotax standard online edition from Costco. But when I try to activate it it said the code is not valid. I got the code from the product card in box.

@teich2019 Please contact our phone support as they will be better able to assist you. You can use the form on this page to get the right phone number to call: “TurboTax Contact Us