I re-opened it after 4 successful returns and it p...
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    pmpcacayan
    New Member
    posted
    ‎October 30, 2019 11:34 PM
    last updated ‎October 30, 2019 11:34 PM

    I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

    I tried to re-install but it installation wouldn't go through.

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    TurboTaxKim
    Moderator
    Moderator
    ‎October 30, 2019 11:34 PM

    I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

    You'll need to contact our Customer Support team for this. Please follow the instructions below to reach an agent that can help get you up and running with your TurboTax 20. 

    https://turbotax.community.intuit.ca/replies/3152013

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    balance6401
    New Member
    ‎April 5, 2020 8:14 AM

    I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

    how do i do that? i can't find a phone number.

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    TurboTaxMary-Ann1
    Moderator
    Moderator
    ‎April 6, 2020 11:09 AM

    I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

    Please use the following link to contact customer support, https://support.turbotax.intuit.ca/contact/.

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