I re-opened it after 4 successful returns and it p...

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pmpcacayan
New Member

I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

I tried to re-install but it installation wouldn't go through.

3 Replies
TurboTaxKim
Moderator

I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

You'll need to contact our Customer Support team for this. Please follow the instructions below to reach an agent that can help get you up and running with your TurboTax 20. 

https://turbotax.community.intuit.ca/replies/3152013

balance6401
New Member

I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

how do i do that? i can't find a phone number.

TurboTaxMary-Ann1
Moderator

I re-opened it after 4 successful returns and it prompted - "TurboTax has encountered a corrupt or incompatible resource file. You must reinstall TurboTax."

Please use the following link to contact customer support, https://support.turbotax.intuit.ca/contact/.

v