I received "an internal error has occurred" messag...

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New Member

I received "an internal error has occurred" message. error code TT600. I tried to restart the program but will not restart!

error code TT600

5 Replies
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Moderator

I received "an internal error has occurred" message. error code TT600. I tried to restart the program but will not restart!

You may have entered something into your return that TurboTax cannot understand or enter into the return:

https://turbotax.community.intuit.ca/replies/2647802

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Returning Member

I received "an internal error has occurred" message. error code TT600. I tried to restart the program but will not restart!

...

Highlighted
Returning Member

I received "an internal error has occurred" message. error code TT600. I tried to restart the program but will not restart!

 

 

Highlighted
Returning Member

I received "an internal error has occurred" message. error code TT600. I tried to restart the program but will not restart!

I spent 2 hours trying to help neighbours with same issue.  Finally got through on phone and spent another 2 hours with a "Tech Support" person.  He advised uninstall, then re install.  Neighbours lost all their data.  Not satisfied with Turbo Tax this year.  It was also extremely difficult to find the phone number.  "NOT"   "there every step of the way" for us.

Highlighted
Moderator

I received "an internal error has occurred" message. error code TT600. I tried to restart the program but will not restart!

Sorry to hear you are having such difficulties with completing these returns for your neighbours using the TurboTax CD/Download version. In accordance with privacy laws and Intuit standards, we will need them to contact us directly with more information. We can then see about getting them a refund for the CD/Download version already purchased or providing a code for the Online version.

 

We have removed all personal information from this public forum for both your neighbours and yourself. As you have not had an optimal experience with our phone support, we suggest letting a member of our Social Experience team can assist you. 

 

Please reach out to us via private message or on one of our social network channels. Facebook/Messenger PrivateMessage or Twitter Direct Message.

 

 

 

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