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New Member
posted Aug 28, 2024 7:31:10 AM

I recently purchased TurboTax Standard 2023 online, but cannot download it onto my computer. My computer is running Windows 7. Is there a way to get a refund?

I did not realize I needed a newer operating system. Would the download I purchased work on a Mac computer, or is that another download?

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Moderator
Aug 28, 2024 10:38:44 AM

Unfortunately, TurboTax Desktop is not compatible with Mac OS or Windows 7/8/8.1 computers. You would need to use TurboTax Online. 

 

If you need a refund, please use this form: How do I get a refund for a TurboTax product? 

 

Thank you for choosing TurboTax.