I seem to be having trouble activating the code. I am not sure what to do. I bought the TurboTax from Costco online. I did the same thing last year and had no trouble.

[alewis1795]

I have entered it in a few different platforms, copied paste and typed it out. I even emailed the support email and they have yet to get back to me. I only use one account and have not used the code that was provided on any other account.

[TurboTax_Susan]

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? 

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?