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I signed into my turbotax account to get a PDF copy of my 2019 return but it is not posted. How do I access. I already followed the video and that did not help

 
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I signed into my turbotax account to get a PDF copy of my 2019 return but it is not posted. How do I access. I already followed the video and that did not help

When you sign in to your TurboTax account- and open your return go to the "File" section and continue and it will show you where you can save a PDF copy of your return. If you are still having issues please contact our customer service for assistance.