I specifically chose to file my 2022 income tax for FREE but right before I could submit my tax file, I was asked to pay $49.99. How do I skip the payment step?

This is the first time I file my income tax using Turbotax. Previously I filed my income tax with a local, in-person tax clinic.

513

Level 3

Apr 10, 2023 8:01:53 AM

If you were asked to pay before you could submit your tax file, it's possible that you might have exceeded the eligibility criteria for the free filing option. When starting a new return, TurboTax will ask questions about your current tax situation. Based on your return's complexity, you could be directed to a different edition of TurboTax that has all the applicable forms.

For more information please visit TurboTax FAQs page: Who can file for free using TurboTax?

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For more assistance you can contact TurboTax customer support telephone experts for help as they can view your screen.

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I specifically chose to file my 2022 income tax for FREE but right before I could submit my tax file, I was asked to pay $49.99. How do I skip the payment step?