I spent couple of hours filing my tax return with Turbo Tax. One day after, I continued my return, but my data disappeared. It seemed to restart a new one.

Every time I continued, it updated to a new version of my return, like (3), (4). How can I find my previous version and avoid much repeated work?

652

Moderator

Apr 23, 2023 6:06:47 PM

Are you using TurboTax CD/Download or TurboTax Online?

New Member

Apr 23, 2023 6:33:18 PM

I am using Turbo Tax Online. In the first page of My returns, it shows "Return #2", "Return #4", etc. When clicking on Continue, there are no data in it. I have to re-enter all the data required to start a new one, might be called "Return #5".

Intuit Alumni

Apr 28, 2023 7:07:11 AM

Do you have any other accounts with a different email?
In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When the system asks if you want an email say NO to speak to a live person.

Thank you for choosing TurboTax.

Why sign in to the Community?

I spent couple of hours filing my tax return with Turbo Tax. One day after, I continued my return, but my data disappeared. It seemed to restart a new one.