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New Member
posted Feb 24, 2025 8:45:22 AM

I started my 2023 taxes on Friday. I completed my return but Netfile was down. The return is not showing in my account. I have a payment receipt. What do I do?

I have tried contacting support. The person who assisted me was no help. I have a payment receipt.

0 1 2001
1 Replies
Moderator
Feb 25, 2025 9:59:40 AM

@laurinestpierre Do you have more than one username? If so, your return might be in another account.

 

Also please make sure that you are login into the right website: https://ww1.2023.ca.turbotaxonline.intuit.com/secure/interview