I thought Turbo Tax is free - why just before fili...

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

Français English
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

I thought Turbo Tax is free - why just before filing, am I being charged 19.00 and for my credit card information

 
3 Replies
Moderator

I thought Turbo Tax is free - why just before filing, am I being charged 19.00 and for my credit card information

Our TurboTax Free Online edition is free of charge for all income levels and types of returns. If you added a feature or upgraded to a paid for version of Turbotax, you cannot downgrade back to the Free version.

 

If it reads 'TurboTax Free' on your screen in the upper left corner by the logo, you're in our Free edition. You'll still need to pass through our "payment" section, but you won't be billed.

 

If it reads something other than 'Free' (ex. Standard or Premier, ect.), you didn't prepare your return in the TurboTax Free edition. If you'd prefer to, you'll need to start a new return. Here's how to do that: https://turbotax.community.intuit.ca/replies/3288128

New Member

I thought Turbo Tax is free - why just before filing, am I being charged 19.00 and for my credit card information

No I did not upgrade my order I was being pressured and I want to do my taxes for free if I have to pay then I must of signed up in the wrong online tax 

Moderator

I thought Turbo Tax is free - why just before filing, am I being charged 19.00 and for my credit card information

Sorry to hear you are having this issue. In order to help you with this, we will need more information.  Please contact us on Social media so we can help you further. You can find us on Facebook or Twitter

 

Thank you for using TurboTax.

v