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New Member
posted Oct 31, 2019 5:37:03 AM

I was just charged twice for filing

I bought your program finished about half returned to finish and have been charged again

0 5 1931
5 Replies
Level 15
Oct 31, 2019 5:37:05 AM

Our Customer Support team will be better able to assist you with this payment matter. Please follow the instructions below to reach an agent:

https://turbotax.community.intuit.ca/replies/3152013

New Member
Jan 24, 2020 9:14:55 AM

I was charged twice for filing my 2019 income tax.

Level 15
Jan 24, 2020 9:30:06 AM

Our Customer Support team will be better able to assist you with this payment matter. Please follow the instructions below to reach an agent:

https://turbotax.community.intuit.ca/replies/3152013

Returning Member
Jan 29, 2020 11:22:43 AM

Re: I was just charged twice for filing

Moderator
Jan 29, 2020 11:39:16 AM

If you need to request a refund, you can use this form: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559

 

Or you can contact us by phone or social media. You can get the correct number for our phone support team by using this form: https://support.turbotax.intuit.ca/contact/

 

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Please send a private/direct message if you are going to include personal information.