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New Member
posted Apr 23, 2025 3:34:29 PM

I was told at the beginning as a first time user I would get 2/3rd off the full price for doing my taxes here. I seem to have to pay full price

It's asking me for $150.00 to file. Is this normal

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1 Replies
Returning Member
Apr 30, 2025 11:04:55 AM

Hi @emmamooney92 
Thanks for your question. First time users were eligible for our Switch and Save offer, which was available on Assist & Review product. This offer expired on April 14, 2025. If you feel that you should be eligible for a discount please contact the TurboTax customer service team and they can investigate this for you. 
You can call customer support at 1-888-829-8608.

During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:

  • 9 AM to midnight ET for English support
  • 9 AM to 9 PM ET for French support

During the rest of the year (up until February 23, 2025, and from May 1, 2025 to mid-February 2026, we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.