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New Member
posted Oct 31, 2019 6:30:50 AM

If I did not use the expert assist and review, why is it being charged

0 12 4399
12 Replies
Moderator
Jan 22, 2020 3:16:30 PM

You are being charged because you added it to your return. Once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features, even if you didn’t use them. You would need to create a new return to go back to the original product.

 

To start a new return, select “Start a New Return” from under “My Returns”. Once you have started your new return, you can select “View All Tax Returns” from under “My Returns”, and delete the unwanted return by clicking the small Trash Can next to it.

 

If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assist-review-how-do-i-talk-to-a-tax-expert/00/873764

New Member
Feb 27, 2020 7:41:37 PM

I specifically DID NOT request the expert assist and review...and specifically said NO THANKS. Now what??

Level 15
Mar 3, 2020 2:24:35 PM

You will need to contact our customer service for assistance https://turbotax.community.intuit.ca/community/product-information/help/contact-us/00/873707

New Member
Mar 11, 2020 12:20:16 PM

I do not recall being asked to chose the product level when I started my return. I did not use the assist feature. It was only at the filing stage that the product was defaulted to "Assist & Review" and I was charged $69 each.

I think this is a deceptive and deliberately obscure business practice. After using TurboTax for many years, I will consider other products on the market for 2020.

Moderator
Mar 12, 2020 11:13:36 AM

If you purchase Assist & Review and don't use it, you are still charged. If you need additional help please contact us by private message through Facebook or Twitter.

New Member
Mar 29, 2020 1:02:55 PM

I found a post that says contact by pm on Facebook or twitter for help with my request. I have accounts for neither. Is there another method, email?, to contact support 

Level 15
Apr 3, 2020 6:51:19 AM

You may need to start your return over again if you chose Assist & Review and never used it and would like to downgrade. 

 

You can also contact our customer service for assistance.

New Member
May 8, 2020 10:08:56 AM

Thanks for the answer. Pain in the butt but will do.

New Member
Apr 15, 2022 11:57:04 AM

is it correct that you will not allow me to get rid of live assist which appeared who knows how before I even started a return,without losing the carry forward information.?  I am very  very unhappy if this is the case. 

Moderator
Apr 26, 2022 11:51:29 AM

When you start a new return, the carryforward information will not be lost. You will again be able to bring forward last year's information.

Thank you for using TurboTax.

New Member
May 6, 2023 10:54:48 AM

I started and and the "intuit turbotax deluxe 2022" appeared again! What gives?

Level 15
May 8, 2023 11:11:26 AM

Which TurboTax version are you trying to use?