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Returning Member
posted Feb 28, 2023 12:24:26 AM

In an Endless Loop Logging in for 2022 Return

I am trying to start my 2022 return and import my info from my previous year's return, both by TurboTax online. It keeps making me sign in, and then saying it will help me sign in again. I've started my return a few times, tried different browsers, turned off my ad blocker - nothing has worked. 

This is the screen that keeps looping:

 

Hello again! We're so glad you're back

If you used TurboTax Online last year, we can help you jump start this year's return with a transfer from last year.
Would you like us to help you sign into your account?
 
Yes, help me sign into my account
 

No. I want to skip file transfer

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1 Replies
Moderator
Mar 4, 2023 4:38:21 PM

 If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.