Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

.tt18 and .ttbk files did not update. They appear with 2KB each. How do I recover these files?

.tt18 and .ttbk files exist but cannot be opened. They are only 2KB files in size.

1 Best answer

Accepted Solutions

.tt18 and .ttbk files did not update. They appear with 2KB each. How do I recover these files?

In the folder where the files are, right click on the file and choose “Properties” at the bottom. Does a “Shortcut” tab appear? If it does, then that’s not a real file, it’s just a link to one. The “Target” box on the “Shortcut” tab tells you where the link goes to.

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013


View solution in original post

1 Reply

.tt18 and .ttbk files did not update. They appear with 2KB each. How do I recover these files?

In the folder where the files are, right click on the file and choose “Properties” at the bottom. Does a “Shortcut” tab appear? If it does, then that’s not a real file, it’s just a link to one. The “Target” box on the “Shortcut” tab tells you where the link goes to.

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013