I got the following error message when trying to netfile from TurboTax basic CD: "We couldn't find an internet connection or the existing connection either timed out, disconnected, or experienced an error. Check your internet connection and try again" I create a case number ans I called your support line. Your support people told me to try again, I think I used up my 5 attempts, I did not get any warning from CRA. After one hour on the phone and mentioning CRA in every sentence your support told me they are from US and I should call a Canadian phone number, but the number I called was the Canadian phone number. Question: is there another way to send my .netfile to CRA? Without using your services?
You cannot NetFile with any software right now as CRA and other Govt systems are currently down and you are unable to NetFile or use the AutoFill and MyAccount services.
There is a banner message in our online software notifying people of this outage, and a notification on the Welcome page in the CD/Download version of TurboTax. Once CRA's electronic services are fully operational, the banner message on the File screen of TurboTax Online will be removed. We strongly suggest that you do not attempt to submit your return again until the notification banner is removed or we post an update in our social media pages.
Updates will be posted on our FaceBook and Twitter feeds.
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