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New Member
posted Oct 30, 2019 8:00:41 PM

Is there anyway to install turbotax on my computer if I purchased the online edition by mistake.

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1 Best answer
Moderator
Oct 30, 2019 8:00:43 PM

TurboTax Standard Online is completely online - everything is housed on our secure servers. There is nothing to download, other than PDF copies of your finished returns.

If you would prefer to use the CD/Download version, you can’t use the codes for Online to activate it. You can request a refund for your Online product and then buy the CD/Download version of your choice. https://turbotax.community.intuit.ca/replies/2647900

Here is a FAQ that talks about the difference between TurboTax Online & the CD/Download version: https://turbotax.community.intuit.ca/replies/3448448


3 Replies
Moderator
Oct 30, 2019 8:00:43 PM

TurboTax Standard Online is completely online - everything is housed on our secure servers. There is nothing to download, other than PDF copies of your finished returns.

If you would prefer to use the CD/Download version, you can’t use the codes for Online to activate it. You can request a refund for your Online product and then buy the CD/Download version of your choice. https://turbotax.community.intuit.ca/replies/2647900

Here is a FAQ that talks about the difference between TurboTax Online & the CD/Download version: https://turbotax.community.intuit.ca/replies/3448448


New Member
Mar 3, 2020 5:59:24 AM

Tried to request refund using online request form  - did not get any email verification that request was received.

Level 15
Mar 4, 2020 11:53:08 AM

Please contact our customer service to advise them, they can verify for you.