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Level 1
posted Apr 23, 2022 5:23:56 PM

Issue with opening a return

A few weeks ago I prepared my son's return and Netfiled it.  Today, I started my wife's and mine. On his I transferred some of his tuition to me.  When I I was in ours, I tried to open his, to no avail.

 

But now, even after I restarted my computer, when I try to go into his, my wife's and my return opens instead of his.  What next? 

0 1 341
1 Replies
Moderator
May 13, 2022 2:16:48 PM

Please try opening the files by double clicking on them in the Windows file explorer. By Default TurboTax files are saved in a "TurboTax" folder within your Documents folder. ex: C:\Users\yourusername\Documents\TurboTax

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.