Line 23500 error

[Kdawg11]

I am trying to complete my partners taxes but when it comes to entering my spouses additional information I get an error. When I enter net income (line 23600) it says "your spouse's net income (line 23600) should be calculated by subtracting social benefit repayments (line 23500) from their income before adjustments (line 23400) He doesn’t have a line 23500 or 23400 and it won’t let me proceed without putting something there?? This is so frustrating and I’m not sure how to answer this! Any help or guidance on how others have answered this when it’s 0.00 would be appreciated! Thanks

[TurboTaxAniqua]

Are you using a TurboTax Online version or a TurboTax Desktop version? Is it a single return or a joint return that you are preparing? 

[Niixx]

I am having the same issue. I am using the turbo tax app on my Android. I am not sure how to proceed. I have filed my return separately, now we are trying to complete his.

[TurboTaxAniqua]

@Niixx We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you. 

[Niixx]

Update: I called turbo tax and spoke with someone (2 agents actually). Since I am doing this on my phone using the turbo tax mobile app, the Agent was able to do a screen share. The Agent was not familiar with this kind of error.  I had the phone on speaker so that my wife could verify her information for net income, since that is the only thing that applied to her Tax return. Anyhow, long story short - there was no solution other than being advised to try again another day. I'm thinking maybe a bug in the app? Not sure, but I would really love a solution to this.