Please make sure that you have logged in using the link that you bank has provided. Also make sure that you have followed any other instructions provided – some banks require you to use their credit card in order to get the discount.
If you need more assistance with this issue, please message us on social media or contact us by phone.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.