Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted May 25, 2020 5:53:09 PM

My account is locked because I attempted to file my taxes 5 times, can you unlock my account??

0 5 1057
5 Replies
Moderator
May 27, 2020 4:36:34 PM

If you are locked out of NETFILE, you'll need to contact the Canada Revenue Agency (CRA) to get it unlocked. If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere you can call 613-940-8495. This page has more ways to contact the CRA: https://www.canada.ca/en/revenue-agency/corporate/contact-information/telephone-numbers.html

New Member
Jul 13, 2022 2:18:13 PM

Need to unlock it now so I can send of the tax paper to government please .

New Member
Jul 13, 2022 4:33:32 PM

Help me please 

New Member
Apr 4, 2024 11:01:57 AM

How do I unlock my account so that I can file my tax return?

 

Or should I just copy it and send it to the CRA to file?

 

I got a message to copy out and send to CRA to find out the problem and for them to file it.

 

Which should I do?

Moderator
Apr 4, 2024 11:13:44 AM

If you are locked out of NETFILE, you'll need to contact the Canada Revenue Agency (CRA) to get it unlocked. If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere you can call 613-940-8495.