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New Member
posted Oct 31, 2019 2:33:07 AM

My computer crashed and i had to put the program on a new computer is there anyway i can get the files i have done back

my computer crashed unable to get any info from it.  I had returns done and when I installed the program on the new computer I don't have anything.  

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2 Replies
New Member
Oct 31, 2019 2:33:08 AM

You may be able to find some one that can try and get the files from your old computer. I would look for data recovery services. If you have so much on their it could be worth a shot. 

Moderator
Oct 31, 2019 2:33:10 AM

TurboTax CD/Download only saves the files to your computer, so we don’t have copies of your returns. Unfortunately, if you can’t access the files, there’s nothing we can do to help you recover them.