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New Member

My laptop got wet and I was able to retrieve all my u.tax2013. However, I don't have the cd or product code to download . what can I do?

Any ideas how I can get a new cd and product code without purchasing a new one?

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New Member

My laptop got wet and I was able to retrieve all my u.tax2013. However, I don't have the cd or product code to download . what can I do?

Hello,

Sorry to hear about your computer.

You can contact TurboTax Support and they'll look up your file and re-send your Installation Key Code.

Then you can go here and download the product again: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Download-links-for-installing-TurboTax/INF150...


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2 Replies
New Member

My laptop got wet and I was able to retrieve all my u.tax2013. However, I don't have the cd or product code to download . what can I do?

Hello,

Sorry to hear about your computer.

You can contact TurboTax Support and they'll look up your file and re-send your Installation Key Code.

Then you can go here and download the product again: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Download-links-for-installing-TurboTax/INF150...


View solution in original post

New Member

My laptop got wet and I was able to retrieve all my u.tax2013. However, I don't have the cd or product code to download . what can I do?

Here's the link to TurboTax Support: https://support.turbotax.intuit.ca/contact/

Support is quite busy right now, but calling in the morning of evening is typically less busy. I'd also suggest sending a private message to our TurboTax Canada Facebook page: https://www.facebook.com/TurboTaxCanada