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germainlalonde
Returning Member

MY LICENSE CODE DOESN'T WORK?

 
6 Replies
TurboTaxGinette
Moderator

MY LICENSE CODE DOESN'T WORK?

Sorry to hear you are having this issue. Please follow the steps below.

First, go to https://shop.app.intuit.ca/activate?rootProfile=ca&locale=en-ca

Then go to How do I log in to my TurboTax Online account?

 

If more help is needed, we will need more information.  Please contact us on Social media so we can help you further. You can find us on Facebook or Twitter.

 

Thank you for using TurboTax.

17bernpat
Returning Member

MY LICENSE CODE DOESN'T WORK?

I purchased 2020 turbotax standard from Shoppers Drugmart.

I used the turbotax  website to activate the purchase. 

It does not accept the 16 digit code in the carton.

I retyped the code 3 times. I am getting the following message.

"Something's not right, try re-entering your code."

Please help to activate the purchase.

Can I talk to a live customer support person to help me activate the purchase

PraireMove
New Member

MY LICENSE CODE DOESN'T WORK?

I am having the exact same problem.  I will post IF I get a solution from Customer Service.

mckennamike1
New Member

MY LICENSE CODE DOESN'T WORK?

Licence code not working, and can not find a phone number to talk to someone 

PraireMove
New Member

MY LICENSE CODE DOESN'T WORK?

I bought the Turbotax Standard program at Shopper's Drug Mart. I created an account and user ID but I can't complete activation because the license code keeps being rejected.  The message   "Something's not right, try

re-entering your code"  keeps coming up.  I am entering it accurately.  As I don't use Twitter or Facebook, I am unable to contact your Customer Service.  This has not happened any of the other years I have bought the program but after this, I doubt I'll ever buy it again.  Money wasted!

Kennie
New Member

MY LICENSE CODE DOESN'T WORK?

Yep, complete waste of time and money thanks for nothing!!!!!!! 

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