Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

Français English
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

My online return reset and everything is gone

I cant find a contact number to call.

I had all my taxes done and was reviewing it. Getting ready with NetFile and all of a sudden, my return reset to zero. It reset to asking my SIN.

I have also paid for a standard return and now the bottom left says to "upgrade".


Can you guys recover the the last saved version?

1 Reply
Moderator

My online return reset and everything is gone

We're sorry for any inconvenience to you.  Please use the following FAQ to contact customer support.

https://turbotax.community.intuit.ca/replies/3152013