My taxes are completed and are not processing. I c...

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New Member

My taxes are completed and are not processing. I can't access them by myself.

 
3 Replies
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Moderator

My taxes are completed and are not processing. I can't access them by myself.

Can you not find your returns or can you see them but not open them?
Highlighted
New Member

My taxes are completed and are not processing. I can't access them by myself.

It shows me that it is in progress but when I try to get in through the manager, I am returned to the same page. I should be seeing the mention ReFill at the left of the button Continue, but it does not show like if it was not ready. But trying to complete it is also not accessible.
 
I tried to start a new claim. But I already paid for the first one and did what I have to do in the first one. And after loading everything a second time on the CRA site, TurboTax ask me everything again and put me on a loop from the beginning...
 
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Moderator

My taxes are completed and are not processing. I can't access them by myself.

To access your original completed return, Please try clearing your browser cache or using another browser. https://turbotax.community.intuit.ca/replies/2647843. If you are on a mobile device, try logging in using a laptop or desktop computer.

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013


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