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New Member

Need login assistance

 
3 Replies
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Moderator

Need login assistance

Can you please be more specific?  Are you receiving an error message?
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New Member

Need login assistance

yes I am getting an error message two of them. 1) TurboTax wan unable to download the update. You can download updates from the TurboTax support Web site at http://www.turbotax.ca/support. I clicked on the link and did not see anything to allow to check for update. Then I tried reinstalling  TurboTax and this is the message I got.  TurboTax - has encountered a corrupt or incompatible resource file you must reinstall turbotax. Does this mean I should uninstall it and then reinstall as trying to reinstall with it still on my computer is not working.
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Moderator

Need login assistance

Yes, you should uninstall TurboTax completely and then try to reinstall it.

https://turbotax.community.intuit.ca/replies/2647640

To download updates:

https://turbotax.community.intuit.ca/replies/2868252

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