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New Member
posted Feb 26, 2025 9:48:53 AM

Not able to download 2024 tax year Home & Business software

Windows 10 PC Desktop

Purchased a License Key for Home & Business. The 'box' shows "download only"

Have gone to turbotax.ca/download, clicked on the 'download' button for Home & Business, but all that downloads is a crdownload file that NEVER seems to open.

I am using Microsoft Edge. 

So now what? At least with a CD, I could actually load it on the computer.

 

0 5 3255
5 Replies
New Member
Feb 26, 2025 10:01:24 AM

I am having the exact same problem!!

Moderator
Feb 26, 2025 4:03:15 PM

For installation issues, make sure you are following these points: 

 

You have the administrator rights on the profile you are installing TurboTax on 

You are not trying to install on a cloud 

Turn off your antivirus software and Windows Defender, before installation 

If the error persist, we suggest you to contact our product support by phone. 

 

Thank you for choosing TurboTax. 

Level 6
Mar 9, 2025 5:29:25 PM

I downloaded using Chrome. No issues but to purchase another licence, I had to use Edge. 

New Member
Mar 10, 2025 3:25:43 PM

HELP ... I have not been able to use my turbotax account for anything asking me to pay ... I was trying to download turbotax 2024 home and office and IT IS NOT WORKING ... 

Level 6
Mar 10, 2025 6:25:33 PM

Try switching your browser to Edge.  Chrome wasn't working for me, but when I changed to Edge, no problem. There are different security policies in different browsers.