Did you purchase a pre-payment code through an email promotion? If so, you need to enter the pre-payment code into TurboTax to pay for your return. Here's how to enter the code: https://turbotax.community.intuit.ca/replies/2648021
If you purchased by entering your payment info right in TurboTax, TurboTax should not be prompting you to pay again. Please call us, and we'll help: https://turbotax.community.intuit.ca/replies/3152013
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