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New Member
posted Mar 20, 2025 9:03:24 AM

Online Vs download version

I opened an account on online version but after inputting personal information decided to purchase the download version. Is there any problem switching my account to the download version? Can I delete the info on the online version? 

0 4 210
4 Replies
New Member
Mar 20, 2025 2:25:08 PM

There was a problem. I could only access my Online account. I was unable to input the Licence Code from the Download version.  It took the agent 30 minutes to solve it.  He told me I was lucky. It took others an hour or more to fix the problem. Intuit should fix this flaw in the system.

Moderator
Mar 21, 2025 10:45:05 AM

@Hufin Glad to know that issue has been resolved. Thanks for the update!

New Member
Mar 21, 2025 11:23:47 AM

It would be helpful if Intuit would fix this problem so that others and myself next year do not run into it again.  Thanks.

Moderator
Mar 22, 2025 9:29:41 AM

Thanks for the feedback. We will pass it on to our development team.