I am sorry to hear that you are having
this issue. Please try uninstalling & reinstalling the program.
https://turbotax.community.intuit.ca/replies/2647640
https://turbotax.community.intuit.ca/replies/3169457
If you are still having issues, please contact
our phone support for further assistance.
https://turbotax.community.intuit.ca/replies/3152013