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Prepayment or activation code issue: Can I use a code that I paid for previously? I have a 2017 code that I am trying to use for 2017 return, and it will not work?

 
3 Replies

Prepayment or activation code issue: Can I use a code that I paid for previously? I have a 2017 code that I am trying to use for 2017 return, and it will not work?

Our Customer Support team will be better able to assist you with getting a code to work with your 2017 tax return. Please follow the instructions below to reach an agent who can assist you with this.

https://turbotax.community.intuit.ca/replies/3152013

Prepayment or activation code issue: Can I use a code that I paid for previously? I have a 2017 code that I am trying to use for 2017 return, and it will not work?

Neither the customer service call number or this link you posted are active. Is there any customer service available for your product?

 

Prepayment or activation code issue: Can I use a code that I paid for previously? I have a 2017 code that I am trying to use for 2017 return, and it will not work?

@OldIronRanch You can contact us by phone.
To talk to our phone support team.

We're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

 

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