I have submitted a request for refund twice now and I get a generic message rejection about missing information, but doesn't clearly says which one.
This is getting frustrating.
I bought a desktop version at Costco, only to find out I can't transfer my online prior info to the desktop version, that is surprising. So I need to back to the online version but I want the purchase to be refunded.
But poor customer service on simply rejecting without personalizing the message or even trying to call me to clear this up.
Will try customer service by phone today... if this doesn't work, I am considering switching software for good...
I have been a customer for 15 years and I expect a better response to such request.
When you submit your refund request you received a reference case number, for both requests. If you have them, we can have a look at the reason details. And this is something product support should be able to tell you also.
When you are filling out a refund request form, you have to include a clear photo of your receipt, showing the name of the store, the date, the product you bought and the price. Also, you have to make sure, when entering the code on the form to NOT include any dash or space, only the digits (numbers/letters).