I am filing a formal complaint regarding an accidental $60.00 (+tax) charge for "TurboTax Premium Bundle Primary 2025" on March 12.Order#TTWNE174463069Refund: $60+tax

[654321kylw]

I am filing a formal complaint regarding an accidental $60.00 (+tax) charge for "TurboTax Premium Bundle Primary 2025" on March 12, 2026. I followed a moderator's advice to pay first and submit a Refund Request form. However, I have submitted the form TWICE and received no response. This lack of follow-up is unacceptable. Order Details:  (Date: 12-03-26) Refund: $60.00 + tax (to Mastercard ending in 8244) Please escalate this to a supervisor and process my refund immediately. I expect a resolution within 48 hours.

[TurboTaxAniqua]

I see you've submitted online refund requests. I looked into it, and it's resolved. I've sent you a private message. Check the community's inbox.

Thank you for choosing TurboTax.