I am getting charged for a product I did not use. Please fix this.

[bubsi17]

I am getting charged $39.99 for Turbotax premium package I did not use.

[TurboTaxMary-Ann1]

We will be happy to help you with this.

[DianeKa]

I am getting charge 39.99 for the premium service I did not use and did not agree too.

[TurboTaxSusan]

@DianeKa Please contact our social team or our phone support for further assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

[Soniafs]

Hello- I am getting charged for a product that was not working. I wanted the live expert and no one ever showed up to help me. I ended up finding my own answer so I do not want to pay for a product that was not working or not available. Please take is off my final balance