You still have to "buy" the program even if the price you are paying is zero.
https://turbotax.intuit.ca/tax/software/prior-year-taxes#tax-year-2017
https://turbotax.intuit.ca/tax/software/prior-year-taxes#tax-year-2018
No it really didn’t because I’m still not sure I did the program that was like 40 but for free at 0 , so if I download and pay for the other program is it going to give me the installation key or will it be a issue like the free versions for 2017 , 2018 I just downloaded and can’t access the installation key for
You will not have to pay for the free products, but no key will be generated for you unless you click the Buy button under the product and go through the order process. The same thing goes for TurboTax Online - even if you are doing a free return, you have to go through the payment steps, just to "confirm" your order.
I have downloaded the 2018 program...found the instillation key but now can't activate the program as i have to call customer service to get the activation key. Funny the Customer service line isn't operating at 7pm EST and that's not helpful as people work during the day. for something that's supposed to be easy y'all are making it pretty hard to accomplish little things. Even had a hard time trying to search on this site for the activation key
@srmball Unfortunately, if you need a new code, you will need to contact our phone team at 1-888-829-8608.
They are available Monday through Friday 9 AM to 6 PM ET until tax season starts in February. Then extended hours start.
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