I have nearly completed a joint tax return but now can't reopen file. for 2 days. turbotax says oops this shouldn't happen! and file is saved, but how do I open?

[TurboTaxSusan · Accepted solution]

Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

If you need more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

[abreck49]

I tried these suggestions without success.  I always clear my computer history

after every session, so there was nothing extra to do her.  I tried a different web

browser, Chrome instead of Safari ... same message.  I copied and renamed

the tax file ... same message.  I could open other tax files, but never this one.

I finally got in touch with Turbotax Help, who told me that I would have to

start over and re-enter everything in a new file. There is basically no back up file 

in Turbotax to the live one on which you are working.