To start over on your return, sign in to your TurboTax account and select the option to "Start a new return. Follow the prompts to enter your personal and financial information and complete your new return.
Sometimes, when you start over, your new return may automatically be linked to your previous upgrade, and you won't be charged again. So, before paying for the upgrade again, check your account to see if the upgrade already applies to your new return.
If the problem persists, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.
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