If I paid for my software, why are the tax file asking for payment/

[my-mocha-hotmail]

Removed your code.

[TurboTaxBrenda]

We can't enter any personal information in a public forum. I have your code and will verify it.

[TurboImpotBrenda1]

Please sign in to your online account using the following link: https://ww1.2023.ca.turbotaxonline.intuit.com/signin?_swlg=en  Please let me know if it shows how many returns you have left to use.

[my-mocha-hotmail]

Doesn't tell me how many are left, software says up tp 8 returns. I tried to file for my son and it wouldn't go through. So is there a fault in the software I purchased? I'm returning it to the store I bought it at.

[TurboTaxBrenda]

We are verifying the issue- we will have a response shortly.

[jm_tiratira]

I'm following this thread. I have the same problem with my Deluxe online edition. Was the issue resolved?

[TurboTaxSusan]

@jm_tiratira Please try entering your code in the coupon code box on the payment screen.

[jm_tiratira]

So I should be able to use that code in the coupon code box? How many returns will I be able to use it for?

[TurboTaxSusan]

@jm_tiratira It should bring you to the activation link again, and then work normally once the code is accepted there.

[my-mocha-hotmail]

I've already paid for a software with a CD supplied, so I'm all good. But I want to get a refund from the Deluxe Online Edition.