Installation Limit Exceeded

[themetre]

how do I fix it?

[TurboTaxSusan]

You can install and activate the same copy of TurboTax on a maximum of three different computers using the same installation key. If you are seeing this message and you haven’t used the code on three computers, please contact our phone support team for further assistance. To talk to a TurboTax Specialist, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

[Gnode28]

https://ttlc.intuit.com/community/installing/help/can-i-install-turbotax-on-more-than-one-computer/0... 

How come this links says 5 computers allowed and not just 3 ?

[TurboTaxSusan]

@Gnode28 That's an FAQ from the US website. It doesn't apply to the Canadian version. This is the Canadian FAQ: https://turbotax.community.intuit.ca/community/product-information/help/can-i-install-turbotax-on-mu...

[Gnode28]

@TurboTaxSusan @Thank you for clarification.

[Gnode28]

@TurboTaxSusan @, I checked Staples Canada website for their Home & Business boxed version of Turbotax, it says only 2 devices not 3 as you were saying. Because I need to install it to at least 3 devices,  please kindly clarify which one is right. 2 or 3 devices? Thanks.

Number of User Devices/Licenses

2 Devices

[TurboTaxBrenda1]

It has always been 3 devices unless the Production team has changed it this year, we are waiting for confirmation.

If you have already purchased TurboTax Home & Business software you can try downloading it on 3 different computers, and if it doesn't work you can complete this form for a refund. Remember that you can only do 12 returns in total, not on each computer. 

[Mainframe54]

As family members can not come home this year to file their taxes, Intuit may want to increase this limit this year.

Actually, as there is a return limit, why have a computer limit at all?  Illogical.

[TurboTaxNicola]

TurboTax Online does not require access from a specific computer. Therefore you can access your TurboTax online account from different computers. There isn't any limit. The limit is restricted to the CD/Download TurboTax. 

• If you want to use the CD/Download TurboTax product, you can see the different products here and decide which one suits your situation: http://turbotax.intuit.ca/personal-tax-software/download-tax-software.jsp 

• If you want to use the TurboTax Online product, see link:  http://turbotax.intuit.ca/personal-tax-software/online-tax-software-201502.jsp?s_tnt=71799:5:0