Purchased the 2023 Turbotax and lost email with the activation code

[maggladu]

How do I contact turbotax to resend the email

[TurboTaxGinette]

An email has been sent to the email address associated with this account. Please verify your junk/spam folder also.

Thank you for choosing TurboTax.

[Slam52]

please send code via email - [email address removed]

Thnak you

[Slam52]

help

[TurboTaxSusan]

@Slam52 

I have re-sent the receipt. Please check your junk/spam folder if you don’t see it in your Inbox in a few minutes.

[mhum1020]

hard drive crashed & I lost my 2023 Turbotax program & previous years' returns were not backed up.

Please send me link with new sign in, activation code and if possible, recovery of previous years' returns?

[TurboTaxSusan]

@mhum1020 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[mhum1020]

i get an automated  message, as I already have tried this phone line. I cannot speak to an actual person.

[mhum1020]

once you verify my purchase, please send me email with link & activation code asap...need to do my taxes!

[TurboTaxSusan]

@mhum1020 Unfortunately, I can't find your purchase with the information that I have access to. Phone support can verify your identity and get other information from you.

When you can phone support, tell the computer you want to speak to an agent. You may have to repeat yourself. Then when it asks if you if you want a text message, say no. It should then start asking you for your phone number and other info needed to transfer you to an agent.