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b-dawshka
New Member

The checkout is asking me to pay for a service I didn't use and I cannot find how to go back and back and unselect it...please help need to file asap

 
1 Reply

The checkout is asking me to pay for a service I didn't use and I cannot find how to go back and back and unselect it...please help need to file asap

It looks like you have theTurboTax Live Assist & Review, which starts as free and then you pay once you file. 

Unfortunately, you cannot change the type of a return that has already been started. However, you are able to start a new return on your account instead. This will allow you to pick the product type of the new return that you are looking for. To do this follow these steps:

  1. Log into your account.
  2. Click the Tools menu option at the top right of the screen.
  3. Click on the Return Manager option under Tools.
  4. Click the Create a New Return button at the bottom of the popped up window.
  5. You should be presented with a product selector at this point.

Thank you for choosing TurboTax. If you have further questions, please feel free to contact us