There is a charge on my Visa for 20.05 on Feb 16,2024. I'd like to know what it's for.

[TurboTaxBrenda]

We do not have anything on file with any charges since 03/04/23. Can you please verify what it says beside the charge? 

Thank you for choosing TurboTax.

[dancewithtlc]

Intuit Canada ULC Edmonton, AB   −$20.05

[TurboTaxBrenda]

Would you have used Quickbooks? 

[dancewithtlc]

I have never used Quick books

[TurboTaxBrenda]

Okay, thanks- I have this being invesitgated. I will get back to you as soon as possible.

[dancewithtlc]

FYI - I have been on the phone for almost 2 hours trying to rectify this.  NOBODY has been able  to help in any way.  It's unbelievable.  They have agreed that I shouldn't have been charged, but won't refund my Visa.  Told me to call the bank and try to do it myself.  I said I would, but asked to have an email confirming from Intuit that I should not have be charged to verify for the bank - they refused!!!  No one knows what to do or who should take care of it - I'm so shocked that  a company that has our SIN, bank info, credit card info, and access to our CRA can't handle such a simple clerical error!!!  This is scary, actually!  

[TurboTaxBrenda]

I have sent you an email. 

[dancewithtlc]

Yes, thank you.  I replied.

[cpipka]

I have the same issue - charge for $301.72.  Can you please help me identify this?