Is there currently a problem downloading tax information from the CRA site?

[TurboTaxLise]

What error code are you receiving when you are attempting to auto-fill your return?

[TurboTaxSusan]

Try clearing you cache, or using a different browser (Chrome, Edge).

Here is how to clear your cache (browsing history): https://turbotax.community.intuit.ca/replies/2647843

[Mr Bighead]

I’m getting the same problem and have tried multiple browsers as well as multiple computers. I’ve even tried using a MacBook and the same issue. I can only conclude it’s a “TurboTax” issue.

[Mr Bighead]

So I figured out how to resolve this problem. After all the cash clearing, different browsers, trying at different times of the day to download none of it worked... what did work was to start a new return. Just going step by step till it came to the download of my information. At that point it asked if I wanted to retrieve my info from CRA. And when I said yes it just worked...