TurboTax gave me wrong advice, and CRA is charging me thousands of dollars now. Do I have recourse?

[fgasper]

TurboTax told me to file rental repairs as business expenses that CRA thinks are capital expenses. They’re charging me a bunch of arrears interest as well. Can TurboTax advocate for me to CRA?

[TurboTaxSusan]

If you used Full Service, or did your own taxes but purchased Premium Pack (with Audit Defence), then you can have someone help you deal with the CRA. You would have been sent an email with how to start the Audit Defence process.

[fgasper]

I used Live Assist & Review. I’m guessing that means TurboTax can’t help me with CRA directly.

Can I speak with someone, though, about what CRA is telling me? I claimed a lot of repairs as normal business expenses, which multiple TurboTax specialists told me was fine. CRA now says I should have filed those as capital expenses, to be integrated into the capital cost allowance schedule. They’re also charging me quite a lot in arrears interest.

If CRA is correct, then why did so many TurboTax folks counsel me otherwise?

[TurboTaxBrenda]

I have submitted a callback for you to get the proper assistance required with your case.

 Thank you for reaching out to TurboTax.

[fgasper]

Thank you. When should I expect to receive a call?

[fgasper]

Actually, it looks like someone already _did_ call an old phone # of mine.

[TurboTaxBrenda1]

Aww- so you missed the call- or do you not have access to his old phone number?

[fgasper]

The old number is a U.S. number that now just points to Google Voice.

I don’t even know how/why TurboTax called it, unless they looked at my old U.S. account. (But this is the Canadian forum, so I’m not sure why that would be.)

My Canadian account has the correct number to reach me.

Thank you!

[TurboTaxBrenda]

I have sent you an email, if you do not see it, please check your junk mailbox. 

[fgasper]

Hello!

I responded to your email but still haven’t gotten a call from anyone. Can you advise on when I should expect that call?

Thank you!