Why am I being charged $15 for TurboTax when I didn't use a helper and was told by TurboTax that the service was free?

[rdmed145]

I never chose any of the "expert help" pop ups and it says that turbotax is free for those 25 and younger. So why am I now being charged $15 at the end?

[TurboTaxSusan]

Last year, any version of TurboTax Online was free for people 25 years old or younger. This year, if your return doesn't qualify for the Free version, then you get a discounted price on whichever version you need to use.

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

[darul]

I have the same situation, but I have only selected employment income as reportable. Why am I being told to pay for deluxe when it is a basic return

[TurboTaxSusan]

@darul Please check you T-slips as the T4 & T4A slip can have things that are not supported in TurboTax Free Online.

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?